1. Information we collect
We collect contact details, order details, fulfillment preferences, and service communications required to operate your order and provide support.
Privacy policy
This Privacy Policy explains what information we collect, how we use it, and how to contact us about privacy questions.
2. Operational basis and lawful basis
We process personal data to perform requested services, provide customer support, maintain service quality, and comply with legal or regulatory obligations where applicable.
3. Payment information
Payments are processed on Stripe-hosted checkout pages (globally trusted provider). BuyBA never handles, sees, or stores full card or payment details on our systems.
4. How we use your information
We use your information to:
- confirm and place orders
- provide support
- send status updates
- process returns and refunds
- improve service quality
5. Sharing categories
We share information only as needed with payment processors, logistics/marketplace systems, infrastructure providers, and legal authorities where required.
6. Retention periods
We retain information only as long as needed for operations, support, compliance, and dispute handling, after which records are deleted or minimized according to internal policy.
7. Security practices
We use reasonable technical and organizational measures to protect data we process, including access controls and limited retention.
8. WhatsApp communication retention
We may retain service-related WhatsApp communication data for support continuity, compliance, fraud prevention, and dispute handling.
9. Rights and contact
If you have privacy questions or requests for access, correction, or deletion, contact us at privacy@buyba.co.